New comer banks are benefiting the aftermath of the PPI scandal; as hundreds of accounts are opened each day in Metro bank…hoping what poor customer handling customers suffered, from their High Street banks, would not be a repeat with a more customer-oriented bank. (Reclaim high street bank charges here).
What is now a boom for the London-based bank, is a consequence of the top banks’ PPI (and other financial products) mis-selling; the boost exceeded Metro Banks’ expectations when it opened 4 more branches (8 in total…and more) which is more than what they planned, and had recently announced its online banking operations to be launched next year.
People are lured by its promise to give authentic customer service…which most customers were skeptical would ever happen in a money-making-driven industry. Chairman Anthony Thomson is set out to prove them wrong.
During the bank’s first launching, their very different profile from other High street banks were criticized for charging significantly lower rates and giving more emphasis and focus on providing good customer service by offering “fair, transparent and without catches” fees.
Their much better offering well worth it: with a hundred accounts opened everyday; it just goes to show that good customer service is the key to a successful business…High Street banks just had to learn it the hard way.
According to Mr. Thompson, the bank is committed to giving a “great service in store”, that they “are keen” to the different banking mediums their customers opt to use… He even thought of offering “telepathic banking” if “someone had perfected the art.”
Customers like their no-charge service for atm usage abroad, where Metro is one of the few minority of banks that don’t charge.
The bank is near to expanding its branches to Guildford, Oxford or Cambridge and will soon open in other big cities across Britain. Its recent branch in Croydon that was launched last month gained 500 new accounts in just its opening weekend.
